CUETS Master Cards

What are eStatements?

eStatements are an electronic version of your printed statement, available on MemberDirect® Online Services. eStatements are stored in a PDF format which requires Adobe Acrobat to view.

 

How do I access my electronic statements?  

You can access eStatements by logging in to MemberDirect® Online Services and click on the “E-Statements” button located on the left hand side of your screen. Your eStatement should be available on the 3rd or 4th business day of each month.

 

What do I have to do to get eStatements?

If you currently use MemberDirect® Online Services, you will start receiving eStatements immediately. You will still continue to receive your printed statement in the mail unless you Opt-Out of your printed statement.

 

How do I stop receiving my printed statement?

You can Opt-Out of your printed statement by using one of the following options;

·         mail or fax in the included “No Statement Request” form to the branch,

·         come by the branch and speak to a member services representative or

·         log in to MemberDirect® Online Services and click on the eStatements button, the follow the prompts there.

 

Why did you change my statements?

To keep fresh and current, we regularly review our statements to ensure that you are getting the best quality possible. In our latest review, we determined that our statements could be adding more value and at the same time, reduce the amount of paper required for printing. We also introduced electronic statements so that you don’t have to receive a printed statement at all.

 

What is the “My Relationship Summary?”

Statements with many pages can be confusing. To help members gain a quicker understanding of their finances, we introduced a summary that breaks down your accounts into groups such as “Chequing” that include all your chequing accounts.

 

Why are there ads on my statement?

The marketing ads you see on your statement will reflect our most current advertising campaign. These ads are specific to Osoyoos Credit Union and are products & services that we think may benefit you.

 

How can I get another copy?

You can visit your local branch and for a small charge receive another copy of your statement. If you use MemberDirect® Online Services, you can download a free copy from there.

 

How long are my electronic statements stored?

Your electronic statements will appear on MemberDirect® Online Services for 7 years starting from January 1st 2010.